This Shipping Policy outlines the terms and conditions governing the delivery of products purchased from Airswungbloom (www.airswungbloom.com). By placing an order with us, you agree to the terms set forth below.
- Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) from the moment your payment is confirmed. Once your order has been prepared for shipment, you will receive an automated notification via the email address provided at checkout. - Shipping Origin and Carrier Partners
Orders are dispatched directly from our corporate facility located in Mexico City. We utilize premium international logistics services, including DHL, FedEx, and UPS, to ensure reliable transit to our customers in Europe.
Address:
C. Emiliano Zapata 92, San Jerónimo Tepetlacalco, 54090
Tlalnepantla, Méx., Mexico
- Estimated Delivery Times
For shipments to Europe, the estimated delivery timeframe is 5 to 9 business days from the date of dispatch.
Please note that delivery timelines are estimates based on standard transit conditions provided by our logistics partners. While we strive to ensure timely arrival, actual delivery times may vary due to factors such as customs clearance processes, local carrier regional operations, and external logistical circumstances.
- Shipment Tracking
To maintain transparency throughout the delivery process, our system will automatically send tracking updates to your registered email address at key milestones, including:
Order dispatch from our facility.
Arrival at major logistics transit hubs.
Out for delivery and final arrival notifications.
- Delivery Exceptions and Investigations
We are committed to the reliable fulfillment of your order. In the event that your package does not arrive within the standard estimated timeframe, please contact our support team at hanging@airswungbloom.com to initiate a formal inquiry.
Upon notification of a potential delay, we will immediately open an investigation with the relevant courier partner. Based on the findings of this investigation and the status of the shipment, Airswungbloom will determine the appropriate resolution, which may include the provision of a replacement shipment or a refund of the order value.
- Customs, Duties, and Taxes
As the importer of record, you are responsible for any applicable import duties, taxes, or customs fees levied by your local authorities upon the arrival of the shipment in your country. Please consult your local customs office for information regarding these potential charges prior to placing your order. - Accuracy of Information
It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase. Airswungbloom is not liable for delays or non-delivery resulting from incomplete or incorrect addresses provided by the customer. If you identify an error in your shipping details, please contact us immediately at hanging@airswungbloom.com before the order is dispatched.
Contact Information
If you have any questions regarding your shipment, please reach out to us:
Brand Name: Airswungbloom
Company: INDUPLASTIC DE MEXICO, S.A. DE C.V.
Registration No.: IME-960408-UPA
Address: C. Emiliano Zapata 92, San Jerónimo Tepetlacalco, 54090
Tlalnepantla, Méx., Mexico
Phone: +52 5553610907
Email: hanging@airswungbloom.com