Which payment methods do you accept?
We offer a secure and seamless checkout experience. We accept the following payment methods:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Electronic Wallets: Various regional digital wallet services integrated into our checkout system.
All transactions are processed in a secure environment to ensure your payment information is handled with appropriate care.
Shipping and Delivery
Where are orders shipped from?
All orders are dispatched from our facility in Mexico City, Mexico.
What is the processing time for my order?
We strive for efficiency. Once your order is confirmed, please allow 1–2 business days for processing and preparation before the package is handed over to our logistics partners.
What are your shipping methods and delivery timelines?
We partner with DHL, FedEx, and UPS to offer Priority shipping services. You can expect your order to arrive within 5–9 business days after dispatch.
Do I need to pay customs duties or taxes?
We are committed to a seamless delivery experience for our European customers. All orders are shipped on a Delivered Duty Paid (DDP) basis. The final price paid at checkout includes all applicable import duties and VAT. You will not be required to pay any additional fees upon the arrival of your package. We manage the customs clearance process on your behalf to ensure a hassle-free delivery.
How can I track my order?
Transparency is a priority. We provide automated tracking updates to the email address you provided at checkout. You will receive notifications at key milestones, including when the order is dispatched, when it reaches major logistics hubs, and when it is out for local delivery.
What happens if my order is delayed?
If your shipment exceeds the estimated delivery timeframe, we will initiate an immediate investigation with the designated carrier. Depending on the findings of the investigation, we will work with you to determine the appropriate resolution, which may include a full refund or a replacement shipment.
Returns and Refunds
What is your policy on returns (Right of Withdrawal)?
In compliance with European consumer protection regulations, customers residing in Europe have the right to withdraw from their purchase within 14 days of receiving their items without providing any specific reason. To exercise this right, please contact our customer support team at hanging@airswungbloom.com.
What should I do if my order arrives damaged or defective?
If you receive a product that is damaged or contains a defect, please contact our support team at hanging@airswungbloom.com as soon as possible. To expedite your request, please attach clear photographic evidence of the issue. Once the damage is verified, we will arrange for a full refund or a replacement to be sent to you. You are not required to return the damaged item to us.
Contact Information
If you have any further questions or require assistance, please feel free to reach out to our team.
Company: INDUPLASTIC DE MEXICO, S.A. DE C.V.
Registration No.: IME-960408-UPA
Address: C. Emiliano Zapata 92, San Jerónimo Tepetlacalco, 54090
Tlalnepantla, Méx., Mexico
Phone: +52 5553610907
Email: hanging@airswungbloom.com